This Return & Refund Policy applies to online payments, digital services, and transactions made through the Edumitra School Management ERP Platform on behalf of and Educational Institutions.
The Application provides digital services only. No physical goods or products are sold through the platform; therefore, return policies applicable to physical products shall not apply.
Since all services offered are digital in nature, requests for return of services, subscriptions, or processed academic services shall be considered void.
Fees once paid are generally non-refundable. This may include admission fee, tuition fee, examination fee, registration fee, transport fee, hostel fee, activity fee, smart class fee, annual charges, development fee, or any other institutional charges.
Any refund request shall be subject to approval by the School Management or authorized administration authority.
If a refund is approved by the management, the agreed refund amount may be processed within 7 to 10 working days.
Approved refunds shall be issued only through cheque, bank transfer, or other officially approved banking channels.
In case a transaction fails at the payment gateway or banking level and the amount is deducted from the payer account, the amount is generally auto-reversed within 24 to 72 hours or as per the policy of the payment gateway or banking institution.
Duplicate payments, if identified and verified by the School or payment provider, may be considered for refund after proper verification.
Convenience fees, gateway charges, banking charges, or processing charges deducted by payment providers may be non-refundable.
Users are responsible for entering correct payment information. The School and Edumitra shall not be held responsible for delays or losses arising due to incorrect account or payment details.
Requests for cancellation of admission, registration, transport, or other institutional services shall be governed solely by the policies of the respective School.
Refund timelines may vary depending upon banking holidays, payment gateway processing, document verification, or administrative approval procedures.
Certain payment services may be handled by third-party payment gateway providers. Their policies and timelines may additionally apply.
The School and Edumitra reserve the right to modify or update this Return & Refund Policy at any time without prior notice.